Data Deletion | Naniya Technologies

Last updated: October 27, 2026

You can ask Naniya Technologies Limited to delete your personal data at any time. Follow the steps below that match how you use our services. For more detail, see our Privacy Policy.

If You Messaged a Business on WhatsApp That Uses Naniya AI

To stop follow-up messages: reply STOP in the WhatsApp chat. Further follow-up messages from that business are stopped immediately.
To delete your data: ask the business directly, or email info@naniya.co.ke with the subject "Data deletion request". Tell us the name of the business you messaged and the WhatsApp number or username you used.
We may ask you to confirm the request from that WhatsApp account so we know it is really you.

Because the business is the controller of its customers' data, we let the business know about your request and complete it on its behalf.

If Your Business Uses Naniya AI

An account owner can email info@naniya.co.ke with the subject "Account deletion request" from the email address registered on the account.
To remove Naniya AI's access to your WhatsApp Business account, you can also go to Meta Business Suite → Settings → Integrations → Connected apps (Business integrations), select Naniya AI and remove it.

Deleting the account deletes your business profile, knowledge content, conversations, leads and consent records, and disconnects your WhatsApp number from Naniya AI. Your WhatsApp Business account itself stays with you under Meta.

If You Use Cutline With TikTok

In Cutline, go to Settings → TikTok → Disconnect. This revokes Cutline's access and deletes the stored tokens from your Mac. You can also remove Cutline from your TikTok account's security settings. Naniya does not store your TikTok data on its servers.

For Any Other Naniya Service or Enquiry

Email info@naniya.co.ke with the subject "Data deletion request" and the details you used with us (name, email or phone number).

What Happens Next

We confirm we have received your request within 7 days and may ask you to verify your identity.
We delete the data within 30 days of verifying the request. Copies in backups are removed within a further 35 days.
We may keep a small amount of data where the law requires it (for example, billing records) or to record that you opted out so that you are not contacted again.
We confirm by email or WhatsApp when deletion is complete.

If you are not satisfied with how we handled your request, you can complain to the Office of the Data Protection Commissioner (ODPC) at www.odpc.go.ke.

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